Seduction in the Supermarket

Over and over, people in recovery are told to “stay out of slippery places,”  which is great advice, provided you don’t need to eat, feed your kids, or wash your dishes. In recent years, supermarkets have become as slippery as ice smeared with olive oil, especially in those states—seventeen and counting—where any store over a certain size can sell hard liquor.

In 2011, a ballot initiative brought booze into the grocery stores of my state, Washington. Before that, liquor was sold in state-run stores, which voters didn’t seem to mind, rejecting a 2010 initiative that sought to privatize liquor sales. But the very next year, privatizers tried again, this time with better funding, including $22 million in seed money from Costco.

The argument for privatization looked a little like this:

Skeptical Voter: Wasn’t this initiative defeated last year?

Alcohol Lobbyist:  Goodness no! That was a different initiative with fewer adjectives.

Skeptical Voter: Won’t privatization cost the state vital revenue?

Alcohol Lobbyist: Goodness no! By “no,” I mean “yes,” of course, but we’ll even things up by paying the state some big fat fees!

Skeptical Voter: Who’s “we”? Consumers?

Alcohol Lobbyist: Ha ha ha ha! Funny voter, of course not! “We” are merchants and distributors!

Skeptical Voter: But won’t we, I mean you, just jack up the retail price to—“

Alcohol Lobbyist: Well, maybe a penny or two here and there. A small price to pay for getting rid of state liquor stores, a Prohibition-era monopoly.

Skeptical Voter: And won’t it be easier for teenagers to—“

Alcohol Lobbyist: Prohibition-era monopoly! Prohibition-era monopoly! Prohibition-era monopoly! Prohi—

Formerly Skeptical Voter: Stop! I’d rather see our highways littered with mangled young bodies reeking of supermarket vodka than allow a Prohibition-era monopoly to endure for one more instant!

Something to know about alcohol lobbyists: every time a person does anything other than cheer the triumphant march of their product through the livers of America, they bring up Prohibition.[1] And they did it very cleverly in the privatization campaign, hammering home the phrase “prohibition era monopoly,” even though it made no sense because the Prohibition era ended with Repeal. Technically, state liquor stores are a Repeal-era monopoly, but that phrase lacks the force of the P-word and so is useless as propaganda.

Anyway, in their haste to rinse the putrid taste of Prohibition from their mouths with a fresh swig of supermarket whisky, many Washington voters failed to consider key issues such as whose money would actually pay those big fat retailers’ fees and whether selling Bacardi next to the cottage cheese would send a healthy message to children. Surprise! Liquor prices went up—from the highest in the nation to w-a-y beyond the highest in the nation.[2] Surprise! Kids began thinking alcohol wasn’t so bad for them after all. Surprise! Teenagers drank more and ended up in the ER more often.[3] Surprise! Many voters regretted passing the privatization initiative.[4] But I’m not going to discuss those issues today because the full data aren’t in yet.[5] I’m just going to offer my view of grocery store liquor sales.

And my view matters a lot to the alcohol industry because, not very long ago, I was their ideal customer. Though the alcohol industry likes to pretend its best customers are moderate social drinkers, patterns of consumption indicate otherwise. Remember what Professor Cook said: if the heaviest-drinking tenth of the population drank like the next-heaviest-drinking tenth, the alcohol industry would lose 60 percent of its revenue.[6] In other words, people with alcohol use disorders drink almost three-fourths of the alcohol sold, and the industry works very hard to keep our business. Here are some of the ways they do it in grocery stores.

They use lighting. Elsewhere in the store, illumination is bright and flat, whether from center-mounted fluorescent strips or from full-spectrum can lights. In the liquor section, it is dimmed and high-contrast. At my local Safeway, when I turn the corner from the dairy aisle into the liquor aisle, ambient light drops 42 lux. A sober friend calls it “mood lighting,” and she is exactly right. But the darkness must be valuable, right? After all, it’s costing retailers plenty, as shoplifting of alcohol has skyrocketed since privatization.[7] But let’s go on.

Within this darkened, shoplifter-friendly retail space are bright spots, often supplied by small track lights aimed at the bottles, which are polished until they gleam. If you don’t believe me, look at them the next time you’re in the store. Then walk over to the juice aisle and compare those bottles. Dull, dull, dull, even the sparkling apple cider bottled like champagne. Dim ambient light and bright bottles is Bar Lighting 101. Consciously, you know you’re in the supermarket, yet, at some level, your brain registers “bar.”

But you don’t realize it. When I first spotted the lighting shift, I asked other sober people whether they had noticed it, and they all said “no,” despite having experienced unexpected cravings in the grocery store. After I explained what I had seen and measured, many said, “Okay, yeah, now that you mention it,” but continued to blame their cravings entirely on themselves, not on anything they might see.

Or hear. In Washington, Safeway has an ingenious way of seducing shoppers who try to avoid displays of alcoholic beverages. Because liquor is such an alluring target for shoplifters, Safeway keeps it in locked cases decorated with fairy lights. When customers want a bottle, they press a button that sends an announcement over the store’s PA system.

“Guest assistance,” says a warm male voice, “in premium liquor.” The voice is appealing. The words are appealing. “Guest,” not “customer” or “annoying customer” or, to the stock boy trying to get some action in the produce section, “cock-blocking intruder.” Then “assistance,” an alluring notion for customers used to climbing shelves and swatting down soup cans with spaghetti boxes. “Premium” is the quality we all long for as we survey harshly-lit rows of Rice-A-Roni and cheap breakfast cereals. The actual liquor is no more “premium” than anything else in the store, but that’s irrelevant. This message is all about desire, not reality.

Anyway, some “guests” needing “assistance” in “premium liquor” are impatient. They press the call button again and again. “Guest assistance in premium liquor . . . guest assistance in premium liquor . . . guest assistance in premium liquor . . ..” I have heard the announcement more than 40 times in a ten-minute visit to Safeway. There’s no “guest assistance” button anywhere else in the store, even though several departments (I’m talking to you, deli counter) could use one. In fact, all other announcements over the PA are in numeric code, so you have to ask yourself: why is this one uncoded? Why alluring? Why designed for endless repetition? Why audible in every corner of the store—and even in the parking lot outside?

Because it’s advertising. In fact, it’s subliminal advertising, as most people don’t consciously hear the announcement when they’re thumping watermelons or reading nutrition labels or stopping the kids from cart-ramming other customers. Two things are germane about subliminal advertising. First, functional magnetic resonance imaging reveals that subliminal advertising, though not consciously perceived, lights up regions all over the brain.[8] Second, when a person faces a choice, subliminal advertising can influence that choice.[9] In other words, lifetime teetotalers who half-hear “guest assistance in premium liquor ” will not suddenly purchase a fifth of Old Granddad, but people struggling not to drink may. This “guest assistance” button is a classic example of a dipsogen, something engineered to generate craving for alcohol.

Right now, I guarantee that many readers think I’m making a fuss about nothing. Get over it, they mutter. Alcohol is everywhere, and you guys just have to deal with it. What I’m trying to point out is that alcohol’s ubiquity is not a necessary feature of modern life, like electricity or potholes. It’s a calculated saturation engineered by businesses seeking profits, enabled by politicians seeking donations, and encouraged by consumers seeking convenience. What it’s designed to do is sell booze, and most of that booze—almost three-quarters—ends up in the bloodstreams of people who drink too much. Most of that booze, in other words, hurts people.

Nonetheless, the alcohol industry has thoroughly sold the idea that excessive drinking is solely an individual responsibility. Manufacturers, distributors, retailers, advertisers, lobbyists, and policy-makers accept no fractional blame for the staggering costs of alcohol abuse, and no one has managed to land a smudge of accountability on their Teflon collars. Compare the tobacco industry, whose similar denials spurred relentless media criticism, lawsuits, regulation, and public repugnance for the product.

I’m not suggesting that people like me are completely passive victims of industry predation; I’m just trying to point out some of the ways an industry manipulates a vulnerable population purely for profit and without regard for consequences. I’m trying to tell other sober people that some of the reasons maintaining sobriety is hard have less to do with how diligently we “work our program” and more to do with sneaky little bits of commercial sabotage that might catch us off-guard when we’re tired or anxious or depressed.

Compare the marketing of cigarettes. In the grocery stores that sell liquor, you can also buy cigarettes, though you could be forgiven for not knowing that because they are generally kept in a tiny case between the last cash register and the exit or behind a counter with the lottery tickets. Case or counter, you have to go out of your way to buy smokes. There are no track lights or fairy lights in the vicinity, no seductive dimming of ambient light. No one polishes the cigarette packs until the cellophane gleams. And, although the case is locked, there is no button to cue “Guest assistance in premium tobacco.” Ex-smokers can shop for groceries without overt blandishments from their former drug of choice.

Here’s what I don’t understand. Where I live, the well-being of tiny minorities is protected and promoted, as it should be. We have laws mandating ramps, rails, lifts, and audible signals for a small number of disabled citizens. We have trigger warnings to avoid distressing a small number of traumatized individuals. In Seattle, people have all but stopped wearing fragrance in deference to the small number of people with chemical sensitivities. Yet our communities don’t even discuss how they might assist (or at least not actively sabotage) people’s attempts at sobriety. It doesn’t occur to them that there’s anything to discuss, and their cheerful oblivion, as they tuck bottles of Grey Goose into their grocery carts along with the kale, offers silent testimony to four generations of brilliant propaganda.

[1] To the alcohol industry, all efforts to tax or regulate alcohol are “neo-prohibitionist,” as are studies by the American Medical Association and the British Journal of Medicine challenging the health benefits of moderate drinking. Ironically, the real neo-prohibitionist is the alcohol industry, which opposes the legalization of competing drugs such as marijuana.

[2] Ángel González, “In aftermath of liquor privatization, spirits everywhere, not cheap,” Seattle Times, June 30, 2014.

[3] Harry Esteve, “Liquor privatization bad for youth, study says,” The Oregonian, February 20, 2014. A pdf of the study cited in the article may be found at: http://media.oregonlive.com/politics_impact/other/wash.priv.study.pdf

[4] M. Subbaraman amd W. Kerr, “Opinions on the Privatization of Distilled-Spirits Sales in Washington State: Did Voter Change Their Minds?” Journal of Studies on Alcohol and Drugs, July 2016.

[5] Linda Becker and Julia Dilley, who authored the study cited in Mr. Esteve’s article, are working on a more comprehensive assessment.

[6] Philip J. Cook, Paying the Tab: The Costs and Benefits of Alcohol Control (Princeton NJ: Princeton UP, 2007).

[7] Harry Esteve, “Liquor theft soars in Washington after privatization but remains low in Oregon,” The Oregonian, August 17, 2013. Some of you may be wondering, “Why do so many of these footnotes point to articles in Oregon papers?” Answer: because the Washington media aren’t covering the disastrous effects of the 2011 initiative—but, before you jump to any hasty conclusions, let me assure you that the media silence could not possibly be related in any way to the fact that Washington’s largest corporation is privatization sugar daddy Costco. Don’t even consider such a hare-brained notion!

[8] Brooks, S.J.; Savov V; Allzén E; Benedict C; Fredriksson R; Schiöth HB. (February 2012). “Exposure to subliminal arousing stimuli induces robust activation in the amygdala, hippocampus, anterior cingulate, insular cortex and primary visual cortex: a systematic meta-analysis of fMRI studies.” NeuroImage. 59 (3): 2962–2973.

[9] Schlaghecken, F.; Eimer, M. (2004). “Subliminal stimuli can bias ‘free’ choices between response alternatives”. Psychonomic Bulletin & Review. 11: 463–468.

4 thoughts on “Seduction in the Supermarket

  1. Another thing I find frustrating is the way ‘Islands of Alcohol’ are set up the end of an isle in, say, housewares. Rather than keeping alcohol in a specific area of the store (allowing one to by-pass, if desired), they have these little Pop-up stands of alcohol, in places that make no sense, all over the store.

    • Yes, and if you visit a store over time, you see the pop-ups grow into islands, which grow into continents, particularly in the higher-end grocery stores. In my favorite Metropolitan Market, wine has colonized about a quarter of the store!

  2. I was in a grocery store and saw at an end cap by the wine aisles a chalkboard written in a cutesy female style font with many colors that said, “If you like apple juice, you’ll LOVE Chardonnay!” The lengths that businesses and the alcohol industry will go to for breeding new generations of problem drinkers….

    • That’s a great example. The alcohol industry repeatedly denies marketing to children, yet who loves apple juice, rainbow colors, and cutesy script? The targeting of teenage girls couldn’t be any clearer.

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